FAQ

What currency are the prices do I see in the site?

All prices are in GBP 

I just placed an order, when will it ship?
Shipping times are  7-10 business days excluding holidays.
Tracking numbers will be updated within 24 hours  after your order has been SHIPPED. If you don't have a tracking number after 24 hours  please email us at support@razzay.com

I am not in love with my order, can it be returned? What if there is an issue?

If the product is defective or damaged, we provide a 100% money-back guarantee. You have 30 days to return it to us for a full refund. For more information, please review our return policy Retun Policy
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you notice a misspelled or incorrect address in your order, please reply to your order confirmation email to confirm your address. If you find an error, notify us at support@razzay.com as soon as possible. If the address needs to be updated, we can correct it within 24 hours. Please note that no refunds will be issued after the 24-hour period for incorrect address submissions.

How long does shipping take?
Shipping times vary based on your location. The estimated timeframes time is 7-10 business days, Please check our Shipping policy to get more information.

For any inquiries or assistance, please feel free to reach out at support@razzay.com

Absolutely! Please send us an email to support@razzay.com. and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.